A friend of mine works for a rep management company and I asked him recently why their reviews are so good, and the same for other rep management companies online. I honestly thought that given that their job was managing reputations, that perhaps something fishy was going on. I was very surprised to learn then that there was in fact nothing untoward going on, these reputation management consultant reviews were genuine, and that completely blew me away. Even the best restaurants or shops that I have seen have the odd negative piece of feedback, but these guys didn’t have any.
It would appear then that every client who uses a rep management company comes away very happy with the service which has been provided, especially when it comes to my friend’s business, and here is why he believes that is.
One of the clear reasons why so many are happy with the service which they get from reputation management companies is that the system which they use works, and it works every time. Each company will do things slightly differently of course but in the main these businesses understand perfectly what an online reputation should look like, what factors impact the positive or negative reputation and how they can take actions to remedy that and ensure that the client’s rep is boosted. Ultimately when people hire a service they want it to work, and that is very much the case with reputation management companies.
I do have a suspicion that many write good reviews based on a level of relief which they feel having worked with rep management companies. In the main people use these services after something has gone wrong online, and they need someone to fly in and fix their reputation for them. Many businesses are on the front foot and they will hire this type of company before things go wrong, unfortunately however the large majority of businesses go through an issue and that is the point by which they hire the rep management consultant, hence their gratitude when the issue is fixed and the reputation repaired.
The final reason as to why reputation management consultants have such great reviews is that when people use this company they are made aware of just how important their online reputation truly is. Why is this? It is because once their reputation begins to improve online, they see the results of that in terms of more people hitting their site, more people coming through their doors and more people spending money. Even those businesses who are on the front foot with a rep management firm, the majority don’t truly understand the impact which these companies can have, until they see the evidence of that work with their own two eyes.
This makes more sense of why the reviews are so amazing and it once again reinforces the fact that more businesses should be using reputation management consultants.